Terms of Service

RELIABLE LAWN CARE

Chicago Ridge, Illinois | Last Updated: April 2026

These Terms of Service describe the agreement between you and Reliable Lawn Care when you use our website, request a quote, schedule services, or communicate with us. By contacting us or scheduling a service, you agree to these terms.

If you have questions about anything here, reach out before booking and we will be happy to talk it through.

1. Our Services

Reliable Lawn Care provides lawn care and outdoor maintenance services to residential and commercial customers in the Chicago Ridge, Illinois area. Services may include lawn mowing, trimming, edging, fertilization, weed control, leaf removal, and other related work as agreed upon at the time of booking.

The specific services, visit frequency, and any applicable pricing are confirmed when you schedule. We will always let you know what to expect before work begins.

We reserve the right to decline any service request at our discretion, including requests for properties we cannot safely or practically service.

2. Scheduling and Appointments

Booking a service

You can request services by phone, email, website form, or through our AI voice assistant (Jasmine) or chat assistant (Crystal). Once we confirm your appointment, we will send you a confirmation by text or email depending on your preference.

Access to your property

By scheduling a service, you grant Reliable Lawn Care and its crew permission to access the areas of your property needed to complete the agreed work. Please make sure those areas are reasonably accessible on the scheduled day.

If there are gates, dogs, or other access considerations, let us know in advance. We cannot be responsible for delays or missed service due to access issues that were not disclosed at the time of booking.

Cancellations and rescheduling

We ask for at least 24 hours notice if you need to cancel or reschedule a visit. You can do this by calling (773) 818-8235, emailing mgmt@reliablelawncompany.com, or replying to your appointment confirmation text.

Same-day cancellations may be subject to a cancellation fee, particularly for larger jobs that required crew scheduling. We will let you know if that applies when you book.

If weather makes it unsafe or impractical to complete your service, we will reschedule at no additional charge as soon as conditions allow.

3. Pricing and Payment

Pricing

Pricing is provided at or before the time of booking based on the services requested, property size, and any special conditions. We do not begin work until you have agreed to the quoted price.

Prices may be adjusted if the scope of work changes, if conditions at the property are significantly different from what was described, or if additional services are requested on the day of the visit. We will always communicate any changes before proceeding.

Payment

Payment is due upon completion of each service visit unless you are on a recurring plan with different billing terms that we have agreed to in writing.

We accept payment by credit card, debit card, and other methods as noted on our website. Payment information is processed through a secure, PCI-compliant payment processor. We do not store your full card number on our own systems.

Late or missed payments

If a payment is not received within 7 days of the service date, we may pause future scheduled visits until the balance is cleared. We will reach out before taking that step.

Accounts with an outstanding balance of 30 days or more may be subject to a late fee of 1.5% per month on the unpaid amount.

Recurring service plans

If you sign up for a recurring service plan or seasonal package, the billing terms, frequency, and total cost will be confirmed in writing before any charges begin. Illinois law requires us to clearly disclose automatic renewal terms, and we take that seriously.

You can cancel a recurring plan at any time with 14 days written notice by contacting us at (773) 818-8235 or mgmt@reliablelawncompany.com. Services and charges already rendered are non-refundable.

Refunds

If you are not satisfied with a completed service, please contact us within 48 hours and we will work to make it right, which may include a return visit at no charge or a partial refund depending on the situation.

We do not issue refunds for services that were completed as agreed. Refund requests outside the 48-hour window will be reviewed on a case-by-case basis.

If you initiate a chargeback with your card issuer without contacting us first, we reserve the right to suspend future service until the matter is resolved.

4. Property Responsibility

Existing conditions

We take care on every job, but we are not responsible for damage to items or conditions that existed before our visit, including dead or diseased grass, pre-existing landscaping issues, or wear and tear on hardscape.

Please mark or notify us about any underground utilities, irrigation systems, sprinkler heads, buried cables, invisible fence lines, or other below-grade infrastructure before we arrive. We are not responsible for damage to unmarked or undisclosed underground systems.

Illinois law requires utility lines to be marked before any digging. For services that involve any ground penetration, contact JULIE (811) in advance.

Obstacles and hazards

Please remove or notify us about any obstacles that could affect the work or create a safety issue: toys, furniture, debris, pet waste, hoses, decorations, or anything else in the service area. If we encounter a hazard we were not told about, we may skip that portion of the work and note it for follow-up.

Pets

For the safety of our crew and your pets, please secure all animals before and during our visit. We are not responsible for pets that exit the property through open gates during service.

5. Service Quality and Complaints

We stand behind our work. If something does not meet your expectations, contact us within 48 hours of the service visit and describe the issue. You can call (773) 818-8235 or email mgmt@reliablelawncompany.com.

We will review the concern and respond within one business day. Where appropriate, we will schedule a return visit to address the issue at no additional cost.

We do not guarantee specific results such as lawn color, thickness, or growth rate, as those depend on factors outside our control including soil conditions, weather, watering habits, and existing lawn health.

6. SMS Text Message Terms

By providing your phone number and checking the consent box on our website or intake form, you agree to receive text messages from Reliable Lawn Care. Messages may include:

• Appointment confirmations and reminders
• Notifications that a crew is on the way
• Follow-up messages after a service visit
• Occasional promotional messages about seasonal services or special offers

Message frequency will vary. Message and data rates may apply.

To opt out, reply STOP to any message. You will receive one confirmation and then no further texts. To get help, reply HELP or contact us at (773) 818-8235 or mgmt@reliablelawncompany.com.

Consent to receive text messages is not required to receive services from Reliable Lawn Care. Your mobile information is never shared with third parties for marketing purposes.

7. AI Assistant Disclosure

Reliable Lawn Care uses AI-powered tools to help handle customer communications. Jasmine is our AI voice assistant and handles incoming phone calls. Crystal is our AI chat assistant on the website. Both can answer questions, capture your information, and schedule appointments.

Calls handled by Jasmine may be recorded. By continuing a call after the opening disclosure, you consent to that recording. You can ask to speak with a human team member at any time and we will follow up directly.

If you interact with Crystal on the website, your conversation may be stored and reviewed as described in our Privacy Policy.

8. Website Use

Our website at www.reliablelawncompany.com is provided for informational purposes and to allow you to contact us and request services. You agree to use it only for lawful purposes and not to attempt to disrupt, hack, or misuse the site or any systems connected to it.

We do our best to keep the site accurate and up to date, but we do not guarantee that all information on the site is complete or current at all times. Service offerings and pricing shown on the website are subject to confirmation at the time of booking.

9. Limitation of Liability

To the extent permitted by Illinois law, Reliable Lawn Care's liability for any claim arising from our services is limited to the amount you paid for the specific service visit that gave rise to the claim.

We are not liable for indirect, incidental, or consequential damages, including loss of use of your property or economic losses, except where caused by our own negligence.

Nothing in these terms limits our liability for personal injury caused by our negligence or for any other liability that cannot be excluded under applicable law.

10. Indemnification

You agree to hold Reliable Lawn Care harmless from any claims, costs, or damages that arise from your own actions, your failure to disclose relevant property conditions, or your misuse of our services or website.

11. Changes to Services or Terms

We may update these Terms of Service from time to time. If we make material changes, we will update the date at the top of this document and may notify current customers by email or text.

Continuing to use our services after an update means you accept the revised terms. If you disagree with a change, you can cancel future services by contacting us in writing.

12. Governing Law and Disputes

These terms are governed by the laws of the State of Illinois. If a dispute arises, we ask that you contact us first so we can try to resolve it directly. Most issues can be handled with a quick conversation.

If we cannot reach a resolution through good-faith discussion within 30 days, either party may pursue remedies available under Illinois law. Any legal proceedings will take place in Cook County, Illinois.

13. Contact Us

For questions about these terms, scheduling, billing, or anything else, reach out anytime:

This document was prepared for informational purposes. Reliable Lawn Care recommends a one-time review by an Illinois-licensed attorney once payment processing is fully in place.