RELIABLE LAWN CARE
Privacy Policy

At Reliable Lawn Care, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and what choices you have. We keep things straightforward because that is how we operate.

By contacting us, scheduling a service, visiting our website, or communicating with us by phone, text, or chat, you agree to the practices described in this policy.

1. Who We Are

Reliable Lawn Care is a locally owned lawn care business based in Chicago Ridge, Illinois. We provide lawn mowing, maintenance, and related outdoor services to residential and commercial customers in the Chicago Ridge area and surrounding communities.

Contact us at any time with questions about this policy:

• Phone: (773) 818-8235
• Email: mgmt@reliablelawncompany.com

2. Information We Collect

Information you provide to us

When you request a quote, schedule a service, or get in touch with us, you may provide:

• Your name
• Service address and billing address if different
• Phone number
• Email address
• Payment information when you pay for services (see Section 7 for more on payments)
• Any notes or special instructions you share with us about your property or services

Information collected automatically

If you visit our website, we may automatically collect limited technical information such as your IP address, browser type, the pages you visited, and how long you stayed. This is standard web analytics data collected through cookies and similar tools. We use this only to understand how our website is being used and to improve it.

You can disable cookies in your browser settings. Doing so may affect some website features but will not prevent you from contacting us or using our services.

Information from phone and chat interactions

When you call or chat with us, your interaction may be handled by or assisted by an AI system (see Section 4 below). Calls and chat sessions may be recorded or transcribed.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Schedule and confirm service appointments
• Send appointment reminders and service notifications
• Process payments for services rendered
• Follow up after a service visit
• Send occasional promotional messages about our services, with your consent
• Maintain service records tied to your property address
• Comply with applicable laws and regulations

We do not use your information for any purpose that is not listed above, and we do not sell your information to anyone.

4. AI Voice Agent and Call Recording Disclosure

Important notice: When you call Reliable Lawn Care, you may be speaking with an AI voice assistant. Calls may be recorded or transcribed. Illinois requires that all parties to a call be aware of recording, so this notice serves as that disclosure.

We use an automated AI voice assistant to help handle incoming calls. This system can answer questions about our services, capture your contact information, and schedule appointments. You will be informed at the start of the call that you are interacting with an AI system.

If at any point you would prefer to speak with Jim or a human team member, you can say so and we will connect you or call you back.

Call recordings and transcripts are stored securely and used only for the purposes described in this policy, including improving the quality of our service and following up on your requests. Recordings are not shared with third parties for marketing purposes.

5. SMS Text Message Communications

By providing your phone number and checking the consent box on our contact or quote request form, you agree to receive text messages from Reliable Lawn Care. These messages may include:

• Appointment confirmations and reminders
• Service notifications (such as when a crew is on the way)
• Follow-up messages after a service visit
• Occasional promotional messages about seasonal services or special offers

Message frequency will vary depending on your service schedule and activity. Message and data rates may apply based on your wireless carrier plan.

You can opt out of text messages at any time by replying STOP to any message we send. After you reply STOP, you will receive one confirmation message and then no further texts. To re-subscribe, contact us directly or sign up again through our website.

For help with our texting program, reply HELP to any message or contact us at (773) 818-8235 or mgmt@reliablelawncompany.com.

Consent to receive text messages is not required to receive lawn care services from us.

Mobile information (including your phone number and opt-in consent) is never shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data is not shared with any third party except the telecommunications carriers and messaging platforms needed to deliver the messages.

6. Website Chat Widget

Our website includes an Crystal, our AI chat assistant that can answer questions and capture your contact information for follow-up. When you interact with the Crystal chat assistant, your name, contact information, and the content of your conversation may be stored and reviewed by us.

Chat interactions are handled through our customer management platform and are subject to the same privacy protections described in this policy.

7. Payment Information

When you pay for services, we collect payment information including your credit or debit card details. This section explains how that information is handled.

How payment data is processed

Payment transactions are processed through a third-party payment processor that meets PCI DSS (Payment Card Industry Data Security Standard) requirements. We do not store your full credit card number, card verification code, or bank account details on our own systems. That data is handled entirely within the payment processor's secure environment.

We may retain a record of the transaction, including the amount, date, last four digits of the card used, and the service it was associated with, for our billing and service records.

Recurring and scheduled payments

If you enroll in a recurring service plan or seasonal package, your payment method may be stored securely by our payment processor to charge future invoices automatically. You will be clearly informed before any automatic billing begins, and you can cancel or update your payment method at any time by contacting us.

Illinois law requires clear disclosure of any automatic renewal arrangement before you sign up. Any recurring service agreement will include those terms in writing.

Payment disputes

If you believe a charge is incorrect, please contact us directly before filing a dispute with your card issuer. We are happy to review the situation and issue a refund if warranted. Chargebacks filed without first contacting us may affect your ability to schedule future services.

8. Who We Share Your Information With

We do not sell, rent, or share your personal information for marketing purposes. We may share your information only in the following limited situations:

Service platforms and technology providers

We use third-party software platforms to manage customer relationships, scheduling, communication, and payments. These providers have access to your information only to the extent necessary to perform those functions on our behalf, and they are not permitted to use it for any other purpose. This includes our customer management and automation platform, our payment processor, and our telecommunications and messaging providers.

Subcontractors and crew

If a subcontractor or crew member needs your service address or scheduling information to complete a job, we may share that limited information with them. They are not given access to your payment details or full contact records.

Legal requirements

We may disclose your information if required to do so by law, court order, or government request, or if we believe disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our customers or others.

Business transfers

If Reliable Lawn Care is ever sold or its assets transferred to a new owner, customer information may be part of that transfer. We would notify affected customers in advance if that situation arose.

9. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or misuse. This includes using secure systems for customer records and payment processing, and limiting access to your information to people who need it to do their jobs.

No system is completely secure, and we cannot guarantee absolute protection of your data. If you have reason to believe your information has been compromised, please contact us immediately.

10. Data Retention

We keep your personal information for as long as it is needed to provide services, maintain billing and service records, and comply with applicable legal requirements. Service history tied to a property address may be retained even after you stop using our services, because it is useful context for future work at that address.

If you request deletion of your personal information, we will remove it from our active records to the extent possible. Some information may need to be retained for legal, accounting, or dispute resolution purposes.

11. Your Privacy Rights

Regardless of where you live, you can contact us to:

• Ask what personal information we have about you
• Request a correction if something is inaccurate
• Request deletion of your personal information
• Opt out of marketing messages or text communications

We will respond to your request within a reasonable time, typically within 30 days. To make a request, contact us using the information in Section 1.

12. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services or applicable law. When we make material changes, we will update the date at the top of the policy. If you are a current customer, we may also notify you directly by email or text.

Continued use of our services after an update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please reach out:

Reliable Lawn Care
Location: Chicago Ridge, Illinois
Phone: (773) 818-8235
Email: mgmt@reliablelawncompany.com
Website: www.reliablelawncompany.com